Refund Policy

1. Eligibility for Refunds

To be eligible for a refund, your item must be unused, in the original packaging, and in the same condition that you received it. You must also provide proof of purchase, such as an order confirmation or receipt.

2. Refund Timeframe

Requests for refunds must be submitted within 30 days of the purchase date. Refund requests made after this period will not be accepted.

3. Non-Refundable Items

Certain types of products are exempt from being returned and refunded, including:

• Gift cards
• Downloadable software products
• Books that show obvious signs of use

4. Refund Process

To initiate a refund, please contact us at [insert contact information]. We will provide you with further instructions on how to return your item and process the refund.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect product.

6. Defective or Damaged Items

If you receive a defective or damaged item, we will issue a full refund, including shipping costs, or provide a replacement at no extra charge. Please contact us within 7 days of receiving the item to initiate this process.

7. Refund Approval and Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days, depending on your payment provider.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank or credit card provider as processing times may vary. If you’ve done this and still have not received your refund, please contact us for assistance.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us, and we will guide you through the exchange process.