Frequently Asked Questions (FAQ)

General Questions

1. What types of books do you sell?

We offer a wide range of books, including fiction, non-fiction, educational textbooks, children's books, cookbooks, self-help guides, and more. We aim to provide books for every reader, no matter their interests or age.

2. How do I find a specific book?

You can search for a specific book by title, author, or genre using our search bar located at the top of the website. Additionally, you can browse through categories to discover books by genre or subject matter.

3. Do you offer eBooks or audiobooks?

At this moment, we primarily focus on physical books. However, we plan to expand our offerings in the future to include eBooks and audiobooks. Stay tuned for updates!

Ordering and Shipping

1. How do I place an order?

Placing an order is easy! Simply browse our selection of books, add your chosen books to your cart, and proceed to checkout. You'll be prompted to enter your shipping details and payment information to complete the purchase.

2. How can I track my order?

Once your order has shipped, you'll receive a tracking number via email. You can use this tracking number to check the status of your delivery through our courier’s website or app.

3. What shipping options do you offer?

We offer several shipping options, including standard delivery, expedited shipping, and same-day delivery (where available). Shipping times and costs will be calculated at checkout based on your location.

4. Do you ship internationally?

Currently, we only ship within Bangladesh. However, we are working to expand our international shipping options, so please check back soon for updates.

Returns and Refunds

1. Can I return a book?

Yes, you can return a book within 14 days of receiving it, provided the book is in new, unused condition and the packaging is intact. To initiate a return, please contact our customer support team with your order number.

2. How will I receive my refund?

Once we receive and inspect the returned book, your refund will be processed. You will receive a refund to the original payment method used for the purchase. Please note that it may take up to 5-7 business days for the refund to reflect in your account.

3. What if the book I received is damaged or defective?

If you receive a damaged or defective book, please contact our customer support team immediately. We will either send you a replacement or issue a refund, depending on your preference and the availability of the book.

Customer Support

1. How can I contact customer support?

You can reach our customer support team by visiting our Contact Us page. Alternatively, you can email us at support@astha71.com for assistance.

2. Do you have a phone number for support?

Yes, you can reach us at +880 1712345678 during our business hours, Monday to Saturday from 9:00 AM to 8:00 PM.